Question 1

Is Edmonton's water actually hard?

Accepted Answer

Yes. Edmonton city water runs well into the hard-to-very-hard range, which is why scale, spots, and soap scum are daily problems in so many homes. Softening is the standard fix.

Question 2

How does installation work?

Accepted Answer

After your water test and quote, our in-house Edmonton install team handles everything — typically in a single visit, including any routing adjustments for cold-weather protection.

Question 3

What are the ongoing costs?

Accepted Answer

Mainly salt for the softener and occasional filter changes for RO systems. Elite systems use up to 30% less salt per regeneration thanks to upflow Precision Brining. There are no mandatory service plans.

Question 4

Is softened water safe to drink?

Accepted Answer

Yes, softened water is safe to drink. Many customers also add a reverse osmosis system at the kitchen sink for purified drinking water.

Question 5

Does a softener remove chlorine?

Accepted Answer

A softener targets hardness minerals, not chlorine. For chlorine, taste, and odor removal we add a whole-home dechlorination tank that pairs with any softener and needs no cartridge changes.

Question 6

What's the difference between the Tank RO and Tankless RO?

Accepted Answer

Tank RO stores purified water in an under-sink tank at a lower upfront cost. Tankless RO delivers on-demand purified water with no storage tank, offering a smaller footprint and faster flow.

Question 7

Can I install it myself?

Accepted Answer

Our systems are installed by our in-house, Edmonton-area specialists to ensure warranty coverage and correct cold-weather routing, so self-install is not offered.

Question 8

What does the warranty cover?

Accepted Answer

Core systems carry a 5-year valve / 10-year tank warranty. Elite systems carry a 7-year valve / lifetime tank warranty. Dechlorination tanks carry a lifetime tank warranty.

Question 9

What financing terms are available?

Accepted Answer

We offer 0% interest for 12 months on installed systems. Your specialist confirms details at your water test.

Question 10

Do you serve well water or commercial properties?

Accepted Answer

No. Water Triton serves Edmonton city-water homes exclusively — no well water and no commercial properties.

Question 11

How do I book a water test?

Accepted Answer

Use the Book a Water Test form on this page or call us. A specialist visits your home, tests your water on the spot, and checks whether an install is possible in your space.

See exactly what's in your water — then decide.