Privacy Policy

1. Who we are

Water Triton is an Edmonton, Alberta business providing water softening and filtration systems to Edmonton-area homeowners. You can reach us at (587) 400-2233 or contact@watertriton.com. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Alberta's Personal Information Protection Act.

2. What we collect from you

When you use our website, we collect only the information you choose to give us through our booking and referral forms:

• •Booking form: your name, phone number, and postal code (required so we can contact you and confirm you are in our service area), your email address (optional), your household size (optional), and the water-related symptoms you are noticing (optional).
• •Referral form: your name and phone number (as the referrer), and your friend's name and phone number (as the person you are referring).
• •Water test results: the readings taken during your in-home water test (such as hardness and chlorine levels) so we can give you honest, right-sized recommendations.

We collect this information so we can contact you, schedule your free in-home water test, and follow up with a quote or recommendation. We do not collect more information than we need for these purposes.

3. How we use your information

• •To contact you and schedule your free in-home water test.
• •To prepare a quote and recommend a system suited to your home and water.
• •To provide installation, warranty, and ongoing service.
• •To send you service reminders and, with your permission, information about promotions and our referral program, as permitted by Canada's anti-spam legislation.
• •To improve our website, service, and customer experience.

4. Where your information is stored

Your form information is stored in our customer relationship management system (GoHighLevel), which we use to schedule appointments, manage quotes, and communicate with you. Some service providers may store information outside Canada, where it may be subject to the laws of that jurisdiction. We never sell your personal information to anyone.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to understand how visitors use the site and to show our advertisements to people who have visited our site (remarketing). Specifically, we use:

• •Google Analytics — to measure website traffic and understand which pages are visited, so we can improve the site.
• •Google Ads — to measure the effectiveness of our advertising and to show our ads to people who have previously visited our website.
• •Meta (Facebook/Instagram) Pixel — to measure ad performance and to show our ads on Facebook and Instagram to people who have visited our site.

These technologies may set or read cookies on your device. They do not identify you personally; they help us and our advertising partners measure and improve our marketing.

6. How to opt out

7. Your rights — access, correction, and deletion

You have the right to know what personal information we hold about you, to ask us to correct it if it is wrong, and to ask us to delete it (subject to legal requirements to keep certain records). To request access to, correction of, or deletion of your personal information, email us at contact@watertriton.com. We will respond within a reasonable time and may ask for information to verify your identity before making changes.

8. When we share your information

We share your personal information only with service providers acting on our behalf (such as our CRM, scheduling, and email providers), equipment manufacturers for warranty registration, our professional advisers, or as required by law. We do not sell your personal information. If our business is sold or merged, customer information may be transferred as part of that transaction, subject to the protections in this policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The version in effect on the date you interact with us applies to that interaction. Updated versions will be posted on this page with a new effective date.